As outlined in our Terms of Service, we are unable to accept refund requests under the following conditions:
- Any use of Cambridge Mask that does not comply with its expected or recommended use;
- Damage caused by accident, abuse, misuse, improper washing or drying, or other external causes;
- Damage following poor maintenance of Cambridge Mask by the wearer or attempt to repair or modify it;
- Natural wear and tear;
- The lifetime of the filter;
- Cosmetic damage including stains and rips;
- Damage caused by use with another product.
You may also please read our Refund Policy. If your refund reason is not listed above and you still wish to proceed, please contact our Customer Service Team at firstname.lastname@example.org. Please ensure that you provide your order number when contacting us.