As per our Terms and Conditions if you notice that the Cambridge Mask that you purchased has a defect, is non-compliant, or damaged, you must inform Cambridge Environmental Solutions Ltd. accordingly indicating the nature of the defect, non-compliance or damage found, including any supporting documentation such as photos of the defective Cambridge Mask.
Your mask is considered defective if it has not been manufactured correctly and was found upon product arrival.
Although it is unlikely due to our high standard of quality, if you do find that your mask is defective, please contact our team at info@cambridgemask.com.
When contacting us please provide photographic proof and your order number to start the process of claiming your replacement mask.